Will The Citizens' Right to Grievance Redress Bill 2011,
Redefine Administration?
By Fr. Anand Muttungal
The Union Government of India has presented the Citizens' Right to Grievance Redress Bill 2011 as a historic bill to redefine the administration. It has to be seen with the demand of the Anna Hazare and his team members asking the Government to bring out a Jan Lokpal Bill with Citizen's Charter. This is similar to that of the proposed Citizen's Charter by the anti-corruption activists. Madhya Pradesh is the first State in India to enact a "Public Service Guarantee Act 2010" which guaranteed citizens' right to get their services in time. Following the suit a few more states did the same. A question that might be asked by all is how much change this bill has brought to the people of these states? Yes in truth it has not added much change to the problems faced by peoples.
The credit of Citizens' Charter goes to the then British Prime Minister John Major. He introduced it on 22 July 1991with an aim to make administration accountable to public, transparency in administration and above all adopting a stakeholder approach to public services. It helped to give a defined standard in Public Services. In the same manner the proposed 'Citizens Right to Grievance Redress Bill 2011' has same aims and objectives. The Bill is aiming to 'improve the efficient delivery of Government service to the public by reducing bureaucratic red tape, preventing graft and corruption, and providing penalties thereof'. In other sense it provides that all offices and agencies are enjoined to undertake on a continuing basis programmes to promote customer satisfaction and improve service delivery, and other similar activities for officers and employees of frontline services.
The Bill guarantees that every department will have a help desk or customer care centre, complaints can be lodged through SMS or phone calls and can receive receipts in 24 hours. If the problems are not addressed in 15 working days then it will go the Head Of the Department who has to clear it within 30 days. It also promises that if a person still has complaint then can go to State or Central Commission for appeal. The Bill promises a multi-layer grievance redressal authority, it envisions a time bound services and the law will apply to all State and Central Government Services. It seems like a dream come true, but will it work well with the present system?
The present system of administration the officer comes to office in the morning but he / she does not reach office due to other official engagements else where. It is a usual seen in many of the offices people wait for hours to meet the officials. Any time we ask them about the officer the staff would tell the officer has just now gone for a meeting. It is a ready made answer. If we want the officials to be accountable then there has to be a affixed time that they have to sit in the office to deal with files. It is real problem of the people to find the Collector, Sub Divisional Magistrate, Revenue Inspector, Patwari, Station Head Officers in Police Stations etc. The front line officials are busy with many odd jobs like arranging programmes of Chief Ministers, Ministers, political leaders, election duty, security duty and busy with numberless meetings. Under this circumstances who should be punished?
Another danger of this Bill could be rejecting files with smaller mistakes to avoid punishment. So Government will have to make provisions to avoid such problems or else it will create a lot of problems for the people. If the Government is serious about improving the services and controlling corruption then there has to be an administrative reform in the lower level of administration along with higher levels. We need a time bound service but for this we need a time bound presence of the officials in the offices. Let us hope that the Government will redefine the concept of services in the public sector.
Saturday, November 12, 2011
Will The Citizens’ Right to Grievance Redress Bill 2011, Redefine Administration? By Fr. Anand Muttungal
Subscribe to:
Post Comments (Atom)
Followers
Blog Archive
-
▼
2011
(8499)
-
▼
November
(1134)
- रीटेल एफ डी आई से कारोबार पर विदेशी पूंजी काबिज और...
- ‘MINDCONTROL’ AND ELECTRONIC WEAPONS - VICTIMS' OR...
- Welcome to the world of corporate psychopaths
- Financial 'vultures' poised to swoop on Africa thr...
- MEDVEDEV: RUSSIA SERVES NOTICE November 28, 2011 B...
- Nepal Updates
- Statement Condemning Repression Against Anti POSCO...
- he GOP’s Middle Class Tax Increase
- F-22s Gobble Up More Billions
- Adivasi Bounded Labour Killed,No Justice yet.-Than...
- US war against Pakistan?
- PIL to Register FIR Against Mukesh Ambani, RIL
- The lawsuit that could end the gangster rule of We...
- Throw These Cooking Oils in the Trash
- Retail FDI: The Calculations and Compulsions..
- Manual scavengers poster -READ
- Irula Tribe women sexualy abused by Police - Tiruk...
- Sr. Valsa case with the National Commission for Women
- Oh The aggressors! Oh The killers of the Innocent ...
- MY AUSTRIA VISIT AND PROJECT OF HOPE Asghar Ali En...
- Fwd: BAMCEF & RMS 28TH N.C. 24TH TO 28TH DEC 2011,...
- Fwd: [OrissaConcerns] Statement on the Repression ...
- Fwd: declare aadhaar illegal, pleads suit - bangal...
- Fwd: [bangla-vision] FD News and an important action
- Fwd: हस्तक्षेप.कॉम चल अन्ना घर आपने रेन भई यह देश…
- Fwd: Tom Burghardt: Target Iran - Washington's Cou...
- Fwd: Kanimozhee bhee Kaanee ho Gayee!
- Fwd: Truth behind the appeal to Hindus - One secon...
- Fwd: (Desiyatra)-- Sharad slap unites Indian polit...
- Fwd: Today's Exclusives - Controversial stock oper...
- In Tamil Nadu’s southern districts, prisoners are ...
- Fishy Friends By Nigar Ataulla
- Rapid Haramikaran Of India - Growth Rate Food 2%, ...
- Dalit labourer dies, nephew alleges he was beaten
- Water politics in the Jordan River basin
- Dr. Bhupen Hazarika honoured in London - 1999
- declare aadhaar illegal, pleads suit - bangalore, ...
- DGP Mr. BR Lall – Crusader Against ‘Black Money’ N...
- The glimpses of Post FDI in retail
- Anand Sharma writes to parties clarifying FDI stance
- The Miqati Government in Lebanon – Continued Subju...
- Miami-protest spokesman led 'Nuke Israel' rally
- Why not open debate on Holocaust?+Capitalism under...
- Discussion on Karnataka Guarantee of Services to C...
- Statue of Liberty – an Egyptian Peasant Lady?
- Moroccan opposition warns of silent majority
- De Jager talks tough as he heads to Berlin for tal...
- Debt Crisis Belgium under the tutelage of Brussels?
- Eurobond talk should not be 'taboo', Monti tells V...
- Will Global Financial Demolition Lead To New World...
- Would uranium sales to India breach a key Labor tr...
- Fwd: [Occupy Kolkata] i know casteism in india is ...
- Fwd: [Marxistindia] CPI(M) Supports Traders Call f...
- Fwd: Julie Lévesque: Protest in Syria: Media Lies ...
- Fwd: [Occupy Delhi] IN 1886-94, DURING THE SANTHAL...
- Fwd: [Occupy Delhi] PROGRESSIVE DEMOCRATIC STUDENT...
- Bangladesh: International anti-imperialism conference
- 5,000,000 North East Indian Migrations Expected in...
- Prosecutor: Reagan, Bush not criminally liable
- LIVING IN GERMANY
- Occupy Everywhere: Michael Moore, Naomi Klein on N...
- The People's Surveillance State
- Washington's $8 Billion Shadow
- Where Does Occupy Wall Street Go From Here? ...a p...
- Israel's technology or its politics that the minis...
- Targeted Individual due for execution unless we dr...
- FDI in Retail for 99% Indians – Vendors, Farmers, ...
- HUNDREDS RALLY IN MUZAFFARABAD AGAINST MFN STATUS ...
- KSA: Thousands in Eastern Province Chant Death to ...
- LIBYA: Thousands accused of Gaddafi links held by ...
- RSS A pure religion- LIKE SIKHS/Jaina/ BUDHA/= wit...
- Dead Man Talking: More Fake Encounters in Gujarat
- 21st Greatest Sikh Traitor Parkash Chand Badal ina...
- Up to 25 Pak soldiers dead in NATO chopper attack
- Abhay Sahu, leader of anti-POSCO movement arrested
- login immediately Meshram saheb speaking
- Nuclear emergency in Japan: lessons for India
- DRUM- Desis Rising Up & Moving
- World's Largest and Longest Invisible War
- Regards to PIL- Chinese expert praises Indian courts-
- Non-discrimination and Equality in India Contestin...
- Akal Takht, SGPC condemn slapping of Sharad Pawar
- Urbanization key to speedy growth: RBI governor
- Egypt's economy slumps under weight of unrest
- FDI decision taken to help Rahul's foreign friends...
- Kishenji's body identified by niece
- aviation crisis News Stories
- KISHENJI SPECIAL Calcutta Corner Why is Mamata Ban...
- Bring the spice back The men have left the Sunderb...
- Maoists allege fake encounter PRONAB MONDAL
- Blunted: Maoist peril & CPM slur - CM scores twin ...
- Hunt for Suchitra yields purse NARESH JANA
- State to fly Kishan’s body home if identified by n...
- http://www.telegraphindia.com/1111126/jsp/frontpag...
- Egg on the face of fake Tagore champions - All 20 ...
- State steps up border vigil Police escort for fore...
- Kishan wily, govt wilier Parivartan and penetratio...
- Reforms Drive is in Topmost Gear Now in Absence of...
- Fog effect: 28 trains to remain cancelled for two ...
- ISHRAT JAHAN: MURDER IN COLD BLOOD Ram Puniyani
-
▼
November
(1134)
No comments:
Post a Comment